We have answers! Watch the video of our reservations staff answering the top questions we get asked.
General Villa Vacations
What is included in my vacation rental home?
Amenities and services vary from house to house and by Resort Community. Please check the individual villa description for a full accounting of which amenities and services ARE included in each of the villas you are interested in. All of our homes come fully equipped with linens, towels, utensils, kitchenware, and complimentary starter pack, everything you need for your home away from home. There are some Resort Amenities that vary based on the community.
What are some of the advantages of a villa versus a hotel?
Privacy – in your villa, in your pool, with your family and friends. Freedom to choose your own style. Cost savings when traveling with your family or larger groups. Freedom to cook and eat anything at any time – without depending upon hotel schedules. Space to spread out and enjoy a nicely designed, appointed and outfitted home. As you explore the villas we represent, you'll see that many are often much less than prices at hotels of the same quality standard. When you factor in all the benefits and amenities of a private villa, you'll quickly realize that villas offer a superb value.
If you would like the pool and/or spa heated...
If you would like the pool and spa to be heated, you will need to request this additional service with your reservation. This service does include an additional fee which varies on the size of the pool and spa. Pools will be heated off a timer system, turning on in the morning until the evening, meaning that pools do not heat over night, though spa heat can still be operated.
Making a Villa Reservation
How far in advance do I need to book the villa?
The most popular villas tend to get booked several months in advance. Rule of thumb... if you are sure you want a particular villa for a particular time period, put a deposit on it. In most cases it is first come, first served. To check which villas are available, select the search option on our website, enter your travel dates and desired destination, and see which villas are available for your dates. You can narrow it down further by sorting by the number of bedrooms, or by price.
When do I need to put a deposit down to reserve the villa?
In all cases an initial 20% deposit is required at the time of confirming your reservation, unless your travel dates are close and you will need to pay the balance in full at the time of reserving. A reservation is not considered valid until the deposit is received along with your completed rental agreement forms and valid ID.
When is the final payment due?
Time frames vary depending on your travel dates, but in general, full final payment is due 60 days prior to travel. When making a last minute reservation (within 60 days prior to arrival) 100% of your payment is due at the time of reserving.
What are the forms of payment I can use?
All Major Credit Cards
Wire Transfer (client is responsible for wire transfer fees from both banks)
Can I reserve the same villa for the same time next year if I like it?
If you would like to reserve the same villa for the same time next year, we strongly encourage you to REBOOK that villa with Jeeves as soon as you return. The most popular villas get rented quickly. Your Jeeves Reservations Agent will be happy to assist you in rebooking your villa, or to help you find another villa that your family will enjoy.
Do I need to purchase trip insurance?
We recommend that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. As we all know, even the best-planned trips can get blown off course by unexpected circumstances, so it’s important to have you and your guests protected so you don’t have to deal with any unexpected expenses.
How many people can I bring with me?
The maximum occupancy number is stated in the villa description and depends on the number of beds in each bedroom along with the size of the beds. For example, a room with one king size bed comfortably sleeps two people, while a room with two twin beds will also sleep two people. If you arrive with additional people above the maximum occupancy allowance, it is grounds for asking you to leave the villa and forfeit your rental. If you have last minute guests traveling with you, Jeeves will be happy to help you find a supplemental villa for your guests.
How do I get directions to the villa?
21 days prior to arrival you will receive an email with your arrival details. This will include directions to the home along with the door code you will need to access the home, because these are system generated you may want to double check your spam/junk folder as sometimes this email can end up there.
How do I get the key to the villa?
Our homes are all keyless entry so you will be assigned a unique door code for you to enter the home.
Who do I contact in the event I have a problem at the villa?
Jeeves is open until 10pm every day and we have a manager on call 24 hours a day, so if you should need any help at all, you can call us at (407) 512-8112.
What services does Jeeves provide other than booking the villa?
Know that we at Jeeves will go above and beyond to ensure your stay is a memorable one, in short, your wish is our command! Here is a small sampling of services we offer:
- Theme Park Tickets
- Personal Chef
- Baby Sitting Service
- Concierges Service
- Welcome packs/Grocery Delivery and much more